Pool Serv Pro
Operated by Barrandey Properties LLC
Last Updated: October 16, 2026

At Pool Serv Pro, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how Pool Serv Pro, operated by Barrandey Properties LLC ("we," "us," or "our"), collects, uses, shares, and protects your information when you visit our website, communicate with us, request an estimate, or use our swimming pool maintenance and repair services.
By using our website or submitting information to us, you acknowledge the practices described in this Privacy Policy.


Information We Collect
We collect information necessary to respond to customer inquiries, provide professional pool services, and maintain our business operations.
Depending on how you interact with Pool Serv Pro, we may collect:

• Personal Information: Your name, email address, telephone number, and ZIP code.

• Property Information: Your service address, pool location, and property details relevant to requested services.

• Service Information: Pool equipment details, maintenance history, repair requests, and preferred service dates.

• Communication Information: Messages, inquiries, photographs, and other information you voluntarily provide.

• Transaction Information: Invoices, billing records, payment status, and service history.

• Website Information: IP addresses, browser information, device details, and website activity collected through cookies or other enabled technologies.

We may collect this information directly from you through our website, telephone conversations, email communications, and service appointments.
We may also receive information through third-party platforms, including Facebook and Instagram lead forms.

How We Use Your Information
We use the information we collect to provide reliable pool maintenance and repair services while maintaining clear communication with our customers.
Your information may be used for the following purposes:

• Responding to customer inquiries and service requests.

• Preparing estimates and scheduling appointments.

• Performing weekly pool maintenance and equipment repairs.

• Communicating service updates and recommendations.

• Providing detailed weekly service reports and photographs.

• Processing invoices and maintaining transaction records.

• Managing customer accounts and service histories.

• Planning service routes and improving operational efficiency.

• Improving our website and overall customer experience.

• Complying with applicable laws and business obligations.

We may also use aggregated or de-identified information to evaluate our business performance and improve the services we provide.

Communications Between Pool Serv Pro and Customers
Pool Serv Pro communicates with current and prospective customers through telephone calls, text messages, email, and other appropriate communication methods.
When you contact us or request an estimate, we may use the information you provide to respond to your inquiry and discuss your pool service needs.
These communications may include:

• Responses to estimates and service inquiries.

• Appointment confirmations and scheduling updates.

• Weekly maintenance notifications.

• Equipment repair recommendations.

• Service reports and photographs.

• Billing information and payment reminders.

• Follow-up communications regarding requested services.

We may use third-party communication platforms to help manage and deliver these communications.
We respect your communication preferences and will honor applicable requests to discontinue promotional communications.

Text Messaging and Consent
Pool Serv Pro may communicate with customers and prospective customers through text messages regarding requested services, appointments, estimates, and other business-related matters.
Where required by applicable law, we obtain consent before sending automated or promotional text messages.
By providing your telephone number and agreeing to receive text communications, you may receive messages relating to:

• Requested pool service estimates.

• Appointment scheduling and confirmations.

• Maintenance and repair updates.

• Billing and payment reminders.

• Follow-up communications.

• Promotional offers when separately authorized.

Message frequency may vary. Message and data rates may apply.
Where supported by our messaging service, you may reply STOP to unsubscribe or HELP for assistance.
You may also request that communications stop by contacting us at poolservprotx@gmail.com.
Consent to receive promotional text messages is not required as a condition of purchasing our services.
Pool Serv Pro does not sell or share mobile telephone numbers or text-messaging consent information with third parties for their independent marketing or promotional purposes.
We may use authorized service providers to deliver communications on our behalf.

Customer Photographs and Service Documentation
As part of our commitment to transparency and professional service, Pool Serv Pro may photograph swimming pools, equipment, and surrounding service areas.
These photographs help us document pool conditions, completed maintenance, and equipment concerns.
Photographs may be used for:

• Before-and-after service documentation.

• Detailed weekly maintenance reports.

• Equipment inspection records.

• Repair estimates and recommendations.

• Verification of completed work.

• Internal service history and quality assurance.

Service photographs may be shared directly with the customer as part of their maintenance or repair documentation.
We will seek appropriate customer permission before publicly using photographs that identify a customer's property for advertising or promotional purposes.

How We Share Your Information
Pool Serv Pro does not sell customer contact information to third parties for their independent marketing purposes.
We may share limited personal information with trusted third-party service providers when reasonably necessary to operate our business and deliver requested services.
These providers may include:

• Website Hosting Providers: Such as Wix, which supports our website and online forms.

• Communication Providers: Services used to manage customer inquiries and deliver authorized communications.

• Accounting and Payment Providers: Services used for invoicing, payment processing, and financial recordkeeping.

• Advertising Platforms: Such as Meta, which operates Facebook and Instagram advertising and lead generation services.

• Business Management Providers: Services supporting customer records, scheduling, and administrative operations.

• Technical Service Providers: Companies that support website functionality, analytics, security, and other business technologies.

These third parties may process information in accordance with their agreements with us and their applicable privacy policies.
We may also disclose information when required by law, when necessary to protect our legal rights, or in connection with a legitimate business transfer.
We do not authorize service providers to use customer contact information for their own unrelated marketing activities merely because they provide services to Pool Serv Pro.

Facebook and Instagram Lead Forms
Pool Serv Pro may use Facebook and Instagram advertising to connect with homeowners interested in swimming pool maintenance, repairs, and related services.
When you voluntarily complete one of our lead forms, we may receive information such as:

• Your name.

• Your telephone number.

• Your ZIP code or service location.

• The type of pool service requested.

• Your preferred service start date.

• Additional information you choose to provide.

We use this information to respond to your inquiry, evaluate your service needs, and provide relevant information about our services.
Meta may independently collect and process information according to its own privacy policies.
We may also review advertising performance information to understand the effectiveness of our marketing efforts.

Cookies and Tracking Technologies
Our website is hosted through Wix and may use cookies or similar technologies to support website functionality, maintain security, and improve the visitor experience.
Depending on the features and third-party applications enabled on our website, information collected may include:

• Browser and device information.

• IP addresses and approximate geographic location.

• Pages visited and website interactions.

• Referral sources and website traffic information.

• Technical information necessary for website performance.

Some third-party services integrated with our website may collect information according to their own privacy policies.
Where required by applicable law, we will provide appropriate notices and choices regarding cookies and tracking technologies.
Visitors may manage certain cookies through their browser settings and any available website privacy controls.
Disabling some cookies may affect website functionality.

Data Security
Pool Serv Pro takes reasonable precautions to help protect personal information from unauthorized access, disclosure, alteration, or misuse.
Our business may rely on third-party platforms for website hosting, payment processing, customer communications, and recordkeeping.
We seek to use services and safeguards appropriate to the information being handled.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
Although we take reasonable steps to protect customer information, we cannot guarantee absolute security.

Data Retention
We retain personal information only as long as reasonably necessary for legitimate business purposes or to satisfy applicable legal obligations.
These purposes may include:

• Providing requested services.

• Maintaining customer accounts and service histories.

• Preserving invoices and financial records.

• Resolving customer questions or disputes.

• Meeting applicable tax and legal requirements.

• Protecting legitimate business interests.

When personal information is no longer reasonably necessary, we take appropriate steps to delete, dispose of, or de-identify it, subject to applicable requirements.
Third-party service providers may maintain certain records according to their own retention policies.

Your Privacy Rights
We respect your ability to make informed decisions about the personal information you provide to our business.
Depending on applicable law, you may have the right to:

• Request access to personal information we maintain about you.

• Request corrections to inaccurate information.

• Request deletion of certain personal information.

• Withdraw consent where applicable.

• Opt out of promotional communications.

• Exercise other privacy rights available under applicable law.

Certain requests may be subject to legal exceptions, identity verification, or business recordkeeping requirements.
To submit a privacy-related request, contact us at:
poolservprotx@gmail.com
We will review and respond to requests in accordance with applicable law.

Third-Party Websites and Services
Our website may contain links to external websites, social media platforms, customer review services, or other third-party resources.
These may include:

• Google Reviews.

• Facebook.

• Instagram.

• Online payment platforms.

• Other service-related websites.

These third parties maintain their own privacy policies and information-handling practices.
Pool Serv Pro is not responsible for the privacy practices or content of independently operated third-party websites.

We encourage visitors to review the applicable privacy policies when interacting with external services.
Changes to This Privacy Policy
Pool Serv Pro may update this Privacy Policy periodically to reflect changes in our business operations, website functionality, technology, or applicable legal requirements.
When changes are made, the revised policy will be published on our website with an updated effective date.
When required by applicable law, we will provide additional notice of material changes.
We encourage visitors to review this page periodically to remain informed about how we handle personal information.

Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how Pool Serv Pro handles personal information, please contact us.
Pool Serv Pro
Operated by Barrandey Properties LLC
Addison, Texas
Email: poolservprotx@gmail.com
Website: https://poolservprotx.com
We appreciate the trust our customers place in Pool Serv Pro and remain committed to handling personal information responsibly.